FAQ

SUBSCRIPTIONS

Will I be able to switch to another coffee blend during my subscription?
Yes, you definitely can! Write to us and we'll get it sorted for you.

Why should I subscribe?
Getting a coffee subscription will save you 10% every month - a discount is always great news!

Can I cancel my subscription?
Yes, our subscriptions are pay as you go so feel free to cancel anytime.

I need to change my shipping address. What do I do?
Write to us and we'll do that for you!

I want to change the frequency of my shipments. How do I do that?
You can definitely change the frequency before the next bill sets in. Write to us to get it changed.

 

REFERRALS

What do I get from referring a friend?
You get $5 off any one time bag when you refer a friend! Your friend will get to enjoy $5 off their one time bag as well.
 

SHIPPING

What will I be charged for shipping?
Local registered door-to-door shipping is $5 per shipment for orders below $25. 

How will I be entitled for free shipping?
Spend above $25 per order and we’ll send you your coffee for free!

When will my coffee arrive every month?
Your coffee will arrive within 2 to 3 working days from the date it has been shipped. You will receive an email notification in your subscription email inbox once we’ve sent it out.

Do you ship internationally?
We do not ship internationally at the moment.
 

COFFEE

How long does my coffee stay fresh for?
As a general rule of thumb, it’s best to drink your coffee within 4 weeks from the roast date to enjoy it at its optimal flavour.

Should I have my beans ground or should I keep them whole?
It’s always better to grind your beans just before you brew, to keep them from oxidizing which can cause a deterioration in quality and reduce lifespan. Begin grinding your beans a maximum of 15 minutes before you brew for peak freshness. If you do decide to pre-grind for efficiency, store the grinds in an airtight container to reduce exposure to the elements.

How should I store my coffee for the best results?
We recommend keeping your coffee beans in the bag they're delivered in. We've taken the time to choose the right packaging for the beans so you don’t have to! We have degassing valves on every package which expel CO2 from the bag whilst not for allowing oxygen to penetrate, this keeps the beans out of harm's way. Oxygen, light, moisture and heat are a coffee bean’s worst nightmare, so keep the your coffee in a dry airtight container, and don’t leave them in direct sunlight.

How should I store my coffee for the best results?
We recommend keeping your coffee beans in the bag they're delivered in or in an air-tight container.

WHOLESALE

Is there a minimum order?
The minimum quantity for wholesale orders is 6 X 1KG bags.

Do you provide coffee machines for my business or office?
Yes we do. Please email us at hello@astimulantbysarnies.com and let us know about your business and what you are looking for. We would be happy to help.



Have another question? Contact us at
hello@astimulantbysarnies.com